Privacy Policy – Cole Energy

Last Updated: 01/08/2025

Cole Energy (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with UK GDPR and the Data Protection Act 2018.

1. Information We Collect

• Name, address, email, and phone number

• Project details and site information

• Financial details (for payment processing)

2. How We Use Your Information

• To provide quotations and process your order

• To carry out installations and maintenance

• To comply with legal and regulatory obligations

• With your consent, to send marketing updates

3. Legal Basis for Processing

We process data under:

• Contract

• Legal obligation

• Legitimate interest

• Consent (for marketing)

4. Data Sharing

We do not sell your data. We may share it with:

• MCS and RECC (for certification compliance)

• HIES (for deposit protection and IBG)

• Payment processors (for transaction handling)

5. Data Retention

We retain customer records for 7 years for compliance purposes.

6. Your Rights

• Access, rectification, erasure, restriction

• Object to processing

• Data portability

• Lodge a complaint with the ICO

7. Cookies

We use cookies for analytics and improving user experience. See our Cookie Policy for details.

8. Contact Us

Cole Energy
Email: hello@coleenergy.co.uk
Phone: +44 7746 735270